Service Request Instructions
If you would like to have your tester serviced please follow these steps:
1. Fill out this Service Request Form and send me an email with the form attached.
2. Print out a copy of the form and include it with your tester.
3. Pack your tester in a box that is plenty strong to handle both the inbound and outbound shipping. The box should allow for about 2 inches of space all around the tester for padding.
Note: Good packing will help to keep the tester safe and prevent damage during transit. I recommend using styrofoam/sponge slabs or similar material when possible. Do not use packing peanuts as the only material; Heavy items can shift around inside the box when not packed tightly and end up sitting at the bottom without protection.
Packing Advice (PDF)
4. Ship your tester to:
Roger Kennedy
21143 Hawthorne Blvd. #354
Torrance, CA 90503
